Patient Care Technologies, Inc. (PtCT) offers products in two categories. Maestro supports administrative/financial and clinical functions for Home Care, Hospice and Private Duty providers. well@home is an integrated home telehealth system.
PtCT staff developed Maestro to replace a product it had introduced in 1993. It includes desktop/server-based and clinical point-of-care modules. Maestro is said to take a new approach by replacing complex menu choices with a set of best practice-based business processes. The software drives and measures business processes with a business intelligence engine, which steps employees through daily activities. Work flows electronically from employee to employee according to defined roles, responsibilities and reporting structure. Maestro’s “Business Activity Monitoring” engine tracks business process activities; deviations from agency workflow policies are reported to management. The system supports a focus shift from retrospective outcomes toward the actions that influence outcomes, preparatory to Pay for Performance, which the company believes will call for a more proactive, “Evidence-Based Process Management” approach. well@home operates from a compact bedside device that incorporates a large, color touch screen, voice narration and integrated physiologic measurements (BP, ECG, pulse-ox and temperature). The unit communicates with external measurement devices such as a digital scale or glucometer. well@home can be programmed with each patient’s medical orders to manage compliance, measure clinical status and provide appropriate education and instruction. Patient data is integrated with PtCT’s electronic medical record to support disease management by remote clinicians using the same technology they use to document physical home visits. well@home is also available as a standalone system as well as interfaced with other vendor information systems.
Maestro and well@home are written in a Meditech 6.0 development language. They operate on Windows NT/2000/2003 client-server networks and are Internet ready with no need for third party software. Maestro’s point-of-care module operates on pen-based Windows® notebook and tablet PCs. The Maestro database is ODBC-compliant and supports ad hoc report generation through industry standard tools such as Excel®, Access® or Crystal Reports®. well@home operates in the home via a proprietary platform based on Windows CE®. Standard interfaces exist for export of well@home data to third party systems.
Maestro is licensed for a one-time fee per user plus an annual maintenance fee. The application is installed on customer servers; remote hosting is not offered. well@home is licensed for a one-time fee per user plus an annual maintenance fee. The application is installed on customer servers; remote hosting is not offered.
PtCT offers implementation planning consultation services and a “train the trainer” approach to training. A typical Maestro implementation occurs over four months, during which an agency core team is trained at their agency, using remote, web-based tools. An online help system provides appropriate, context-sensitive information. Continuing Education services are offered to assist clients with ongoing training needs. Standard support is available Monday through Friday, 8:00 AM – 5:00 PM in each agency’s local time zone. Emergency support services are available 24/7 for an additional fee. Most customer technical problems are solved on the company’s web site Knowledge Base service. When further assistance is needed, the user logs an issue on the web site and a technician responds by email or phone, according to a pre-determined triage system. well@home is trained at PtCT offices in Atlanta. Implementation and training services are delivered in two days and incorporate policy and procedure manuals, full system deployment, patient training and marketing. Additional marketing and training services are made available at no additional charge to well@home partners.  VIEW COMPANY AT A GLANCE
|
||||||||||||||||||||||
 |
||||||||||||||||||||||
