Telephone Numbers: Main: 814-944-1651 Fax: 814-942-4618 Sales: 800-444-1651 Support: 800-444-1651

Encore is a web-enabled, Windows-based application that supports administrative/financial and clinical functions for Home Health and Hospice providers and Private Duty and Staffing companies. Encore operates on Pentium-class servers and desktop stations. An optional point-of-care system runs on laptop/notebook PCs.

Delta’s staff developed Encore and introduced the application in 1998 under another brand name. It supports electronic billing, scheduling, OASIS assessments / smart checks, clinical documentation, Internet-based physician access, reporting, and accounts receivable. Support for home care, hospice and private duty are combined into one application. HL7 interfaces can be customized and an included template manager can be used to map standard output files from the financial component to popular GL and Payroll packages. Interfaces are also available for a number of telephony and telehealth vendors. Users can customize data entry screens and field parameters. A report writer is included. Users can export to any ODBC-compatible reporting product.

Encore was developed in C and C++, with SQL, Java Script and HTML development tools. It runs on Pentium-class servers running Windows 2003. The underlying database can be Microsoft SQL Server, workstations Pentium-class PCs running Windows 2000 or above. MS SQL Server must be licensed separately.

When installed, Encore is licensed for a one-time fee per user plus a software maintenance fee of approximately 20% of software cost per year. Computer hardware is available through the company but Delta does not require customers to purchase or lease hardware.

Delta Health Technologies offers implementation, training and consulting services, up to and including full IT outsourcing. Ongoing training is also offered on site, at Delta’s Altoona office, or via the Web. Support is conducted via toll-free telephone lines. Customers can also review Delta’s knowledge base and download software updates through the company Web site. Support hours are 8:00 AM to 5:00 PM Eastern time, supplemented by a 24/7 emergency system for “Service Level 1” issues.